Question 1

Do I need a referral to book an appointment at Leafwise?

Accepted Answer

A referral is not required to book an appointment with Leafwise. You can book directly with our clinic at a time that suits you. If you have a referral, recent test results or relevant medical information, please provide these to your practitioner or email them to us at info@leafwise.com.au.

Question 2

Can I book an appointment if I'm already seeing a GP or specialist?

Accepted Answer

Yes. Leafwise can work alongside your existing GP, specialist or healthcare team. With your consent, we can communicate with your current healthcare providers where appropriate to help support continuity of care.

Question 3

How do I book an appointment?

Accepted Answer

Appointments can be booked online through our website. Simply select the Book Now button and choose the service and appointment type you require, pick an available time and complete your booking details.

Question 4

What happens after I book?

Accepted Answer

Once your appointment is confirmed, you'll receive confirmation with the details you need to prepare for your consultation. Depending on the service, our team may contact you beforehand to obtain additional information or complete a brief pre-consultation call.

Question 5

Can I request a specific practitioner?

Accepted Answer

Yes. Where availability allows, you can choose your preferred practitioner when booking. If you're unsure who to see, our team can help direct you to an appropriate practitioner for your needs.

Question 6

Do you bulk bill?

Accepted Answer

Leafwise is a private medical clinic and consultation fees generally apply. Any Medicare eligibility or available rebates will depend on the service and consultation provided. Fees and applicable rebates will be clearly communicated before your appointment.

Question 7

Can I claim through my private health fund?

Accepted Answer

Private health insurance coverage varies between providers, policies and services. We recommend contacting your health fund directly to confirm whether your consultation or treatment may be eligible for a rebate.

Question 8

Do you accept DVA patients?

Accepted Answer

Please contact our team before booking if you hold a Department of Veterans' Affairs (DVA) card. We can advise whether the service you require can be provided under your DVA arrangements.

Question 9

Are there concession rates?

Accepted Answer

Please contact our team to discuss current consultation fees and whether concession pricing is available for your appointment type.

Question 10

What payment methods do you accept?

Accepted Answer

Payment is required in accordance with the fees provided when you book. Accepted payment methods include EFTPOS and Cash for in-clinic appointments.

Question 11

What is your cancellation policy?

Accepted Answer

We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know as early as possible. Any appointments cancelled within 12 hours of your scheduled appointment fee will incur a 50% late fee.

Question 12

What should I expect during my first visit?

Accepted Answer

Your first consultation is an opportunity for your practitioner to understand your health history, current concerns, previous treatments and what you hope to achieve from your care. You'll have time to ask questions, discuss suitable options and, where clinically appropriate, develop a treatment or care plan.

Question 13

Do you offer telehealth consultations?

Accepted Answer

Yes. Leafwise offers secure telehealth consultations for suitable appointments, allowing patients to speak with a healthcare practitioner from the comfort of their home.

Question 14

Who can access telehealth?

Accepted Answer

Telehealth appointments are available to eligible adults aged 18 and over located in Australia. Whether telehealth is appropriate may depend on the service you require and your clinical circumstances.

Question 15

What do I need for a telehealth appointment?

Accepted Answer

You'll need a quiet, private space, a stable internet connection and a phone, tablet or computer with video and audio capabilities. We'll send you a secure link before your appointment. If your connection is interrupted, your clinician can contact you using the mobile number you've provided.

Question 16

How do I get my medication after a telehealth appointment?

Accepted Answer

If medication is prescribed following your telehealth consultation, you can choose to receive an eScript, have your medication dispensed through our pharmacy and delivered to your door, or arrange collection from our onsite pharmacy where available.

Question 17

Can I access Medicare through telehealth?

Accepted Answer

Medicare eligibility for telehealth consultations depends on the type of consultation and current Medicare requirements. Our team can advise you of any applicable fees or rebates before your appointment.

Question 18

How much does medication cost?

Accepted Answer

Medication costs vary depending on what has been prescribed, the pharmacy dispensing your prescription and other factors. Medication costs are separate from your consultation fee, and your pharmacy can confirm the price before dispensing.

Question 19

How do I access my prescribed medications?

Accepted Answer

Where medication is prescribed, you may choose to receive your prescription as an eScript to take to a pharmacy of your choice, collect your medication from our onsite pharmacy, or arrange delivery directly to your door where available.

Question 20

Do my prescriptions expire?

Accepted Answer

Yes. Prescriptions have validity periods that can vary depending on the medication and applicable prescribing requirements. Your doctor or pharmacist can advise you how long your prescription is valid and whether repeats are available.

Question 21

What if my medication isn't working?

Accepted Answer

If you feel your medication isn't providing the expected benefit, contact our clinical team rather than making changes to your treatment yourself. You can book a complimentary nurse consultation for support or arrange a follow-up appointment with your doctor to review your treatment.

Question 22

What should I do if I experience side effects?

Accepted Answer

If you experience side effects or have concerns about your medication, contact our clinical team for advice. Your practitioner can assess your symptoms and determine whether your treatment needs to be reviewed.

For severe symptoms or a medical emergency, call 000 or attend your nearest hospital emergency department.

Question 23

How do you handle my personal information?

Accepted Answer

Your privacy is important to us. Leafwise handles personal and health information in accordance with applicable Australian privacy requirements and takes appropriate measures to protect the confidentiality and security of your information.

More information about how we collect, use, store and disclose personal information is available in our Privacy Policy.

Question 24

Can I access my medical records?

Accepted Answer

You can request access to your medical records, subject to applicable privacy and healthcare requirements. Contact our team at info@leafwise.com.au to make a request and we'll guide you through the appropriate process.

Frequently asked questions.

Frequently Asked Questions

Appointments & Telehealth

Prescriptions & Medication

Privacy & Medical Records

Frequently asked questions.

Frequently Asked Questions

01Do I need a referral to book an appointment at Leafwise?

02Can I book an appointment if I'm already seeing a GP or specialist?

03How do I book an appointment?

04What happens after I book?

05Can I request a specific practitioner?

06Do you bulk bill?

07Can I claim through my private health fund?

08Do you accept DVA patients?

09Are there concession rates?

10What payment methods do you accept?

11What is your cancellation policy?

Appointments & Telehealth

01What should I expect during my first visit?

02Do you offer telehealth consultations?

03Who can access telehealth?

04What do I need for a telehealth appointment?

05How do I get my medication after a telehealth appointment?

06Can I access Medicare through telehealth?

Prescriptions & Medication

01How much does medication cost?

02How do I access my prescribed medications?

03Do my prescriptions expire?

04What if my medication isn't working?

05What should I do if I experience side effects?

Privacy & Medical Records

01How do you handle my personal information?

02Can I access my medical records?